Warranty

Simenex Automation – Warranty & Product Guarantee Policy

Trusted Global Warranty for Siemens Automation Products

At Simenex Automation, we stand behind every Siemens automation product we supply.
All products come with a comprehensive global warranty that ensures quality, reliability, and long-term performance.
Whether you purchase a Siemens PLC, Drive, HMI, or Motor, your investment is protected by authentic Siemens manufacturer warranties and Simenex Automation service guarantees.

⚙️ 1. Siemens Manufacturer Warranty Coverage

All Siemens automation products supplied by Simenex Automation are 100% genuine and covered by the official Siemens global warranty.
The warranty terms vary depending on the product category.

🔹 Standard Siemens Warranty Includes:

Coverage period: 12 to 24 months from the date of invoice or installation.

Covers manufacturing defects, component failures, and functional malfunctions.

Applies to all Siemens SIMATIC PLCs, SINAMICS Drives, SIMOTICS Motors, SITOP Power Supplies, and HMI Panels.

Support available through authorized Siemens service centers worldwide.

🧰 2. Simenex Extended Service Warranty

In addition to Siemens’ standard coverage, Simenex Automation offers extended warranty packages and post-warranty support plans for global customers.

🔹 Benefits of Simenex Extended Warranty:

Additional 1 to 3 years of coverage after the manufacturer’s warranty.

Priority repair and replacement service for critical components.

Remote technical diagnostics and on-site troubleshooting options.

Discounted repair rates and free maintenance inspection during the warranty period.

🧩 3. Products Covered Under Warranty

🔹 Siemens PLC Systems

  • SIMATIC S7-1200, S7-1500, S7-300, S7-400, LOGO! Modules

Includes CPU, I/O modules, communication processors, and power supplies.

🔹 Siemens Drives

  • SINAMICS G120, G120C, G110, V20, and MICROMASTER Series

Covers power boards, control boards, and drive interfaces.

🔹 Siemens HMIs

  • KTP700, TP1200, Comfort Panels, Mobile Panels

Includes display modules, touchscreen layers, and interface components.

🔹 Siemens Motors

  • SIMOTICS Servo and Induction Motors

Includes bearings, encoders, and electrical winding coverage.

🔹 Siemens Power & Networking

  • SITOP Power Supply Units, SCALANCE Switches, PROFINET & PROFIBUS Modules

🔍 4. Warranty Claim Procedure

We make it simple for customers to file warranty claims for Siemens automation products.

🔹 Steps to Submit a Claim:

  • Collect Proof of Purchase – Original invoice or delivery note.
  • Identify the Issue – Describe the fault or malfunction clearly.
  • Contact Simenex Automation – Email or online claim submission.
  • Product Evaluation – Our engineers inspect the product.
  • Repair or Replacement – Depending on Siemens’ warranty policy.

📩 Email for Warranty Claims: warranty@simenexautomation.com
📦 Claim Form: Submit Warranty Claim

🧠 5. Warranty Exclusions

The Siemens and Simenex warranty does not cover:

  • Damage due to incorrect installation or wiring.
  • Electrical overloads, short-circuits, or lightning damage.
  • Unauthorized modifications or firmware tampering.
  • Normal wear and tear or environmental corrosion.
  • Use of non-Siemens spare parts.

🧾 6. Product Registration

To ensure full coverage and faster service, customers should register their Siemens products after purchase.

🔗 Register Your Product – Enter serial number, invoice date, and installation details.

🌍 7. Global Warranty Support

Simenex Automation supports clients across 50+ countries, providing warranty assistance, product validation, and service coordination with Siemens’ authorized centers.

🔹 Warranty Support Regions:

  • Asia: India, Singapore, UAE
  • Europe: Germany, UK, France
  • Americas: USA, Mexico, Brazil
  • Africa: South Africa, Egypt, Nigeria

🏅 8. Why Choose Simenex Automation

✅ Authorized Siemens Product Supplier
✅ Global Siemens Warranty Assistance
✅ Certified Engineers for Warranty Validation
✅ Fast Claim Processing & Support
✅ Extended Warranty Plans Available

📞 Contact for Warranty Assistance

Need help with a Siemens product claim or warranty extension?
Our dedicated Warranty & Support Team is available 24/7.

📧 Email: sales@simenexautomation.com

📞 WhatsApp: 91-83680-70460

📍 Global Offices: India | UAE | Germany | USA