Refund & Returns Policy

Simenex Automation – Refund & Returns Policy

Hassle-Free Returns & Refunds for Siemens Automation Products

At Simenex Automation, your satisfaction is our top priority.
We take pride in delivering genuine Siemens industrial automation products — tested, safely packaged, and ready to perform.

However, if your item arrives damaged, defective, or incorrect, our Refund & Returns Policy ensures you receive a quick replacement, credit, or full refund in compliance with international trade standards.

📦 1. Return Eligibility

You may request a return or replacement under the following conditions:

  • The product is damaged in transit or physically defective upon delivery.
  • The item received is incorrect or mismatched with your order.
  • The product is not functioning properly within the warranty period.
  • The return request is made within 7 days of delivery.
  • Returned items must be:
  • Unused and in original condition.
  • Returned with original packaging, labels, and accessories.
  • Accompanied by a copy of the invoice or order ID.

🔁 2. Return Process

To initiate a return:

  • 📩 Email us at returns@simenexautomation.com
  • Include your Order Number, Product Code, and Reason for Return.
  • Our team will verify eligibility and provide return authorization with a shipping address.
  • Ship the product back using a trackable courier service.
  • Once received and inspected, we will process your refund or replacement.

💰 3. Refund Policy

  • After successful inspection, your refund will be issued via your original payment method (Bank Transfer, Credit/Debit Card, or PayPal).
  • Refunds are typically processed within 7–10 business days after we receive the returned product.
  • In cases of partial return or replacement, the refund amount will be adjusted accordingly.

🔄 4. Replacement Policy

If your product qualifies for replacement, we will ship the replacement Siemens item within 5–7 business days after the return inspection.

  • In case of unavailability, you will be offered either:
  • A store credit of equal value, or
  • A full refund as per your preference.

⚙️ 5. Non-Returnable Items

Certain items are not eligible for return or refund, including:

  • Customized or special-order Siemens products
  • Software licenses (e.g., TIA Portal, WinCC, Step 7)
  • Products without original packaging or labels
  • Items damaged by improper handling, wiring, or installation

📦 6. Return Shipping Costs

If the return is due to our error (wrong or defective product), Simenex Automation covers the return shipping cost.

If the return is due to a customer error (wrong model or accidental order), shipping costs are borne by the buyer.

🌍 7. International Returns

For international orders:

  • Customers must declare items correctly to avoid customs issues.
  • Ensure the shipment includes the return authorization document from Simenex.
  • Customs fees, duties, or taxes paid during import are non-refundable.

🧾 8. Refund Exceptions

Refunds will not be processed if:

  • The item is returned without authorization.
  • The product shows signs of tampering or incorrect wiring.
  • The original serial number or label is missing.
  • The claim is submitted after 30 days from delivery.

🔍 9. How to Track Your Return

Once your return is approved and dispatched, you will receive:

  • A Return ID Number
  • Courier tracking details
  • Email updates on inspection and refund progress

You can also track your return status at:
👉 Track Return & Refund Status »

📞 10. Need Help With a Return or Refund?

Our dedicated support team is available to guide you through every step of the return and refund process.

🌐 Apply Now: Join Affiliate Program »

📧 Email: sales@simenexautomation.com

📞 WhatsApp: 91-83680-70460