Terms & Conditions

Simenex Automation – Terms & Conditions

Welcome to Simenex Automation

These Terms & Conditions govern your access to and use of the Simenex Automation website and all related services, including the purchase and delivery of Siemens automation products.
By using our website or placing an order, you agree to be bound by these terms.
If you do not agree, please do not use our website or services.

🏢 1. Company Information

Simenex Automation is an independent global supplier of Siemens industrial automation products, including PLCs, HMIs, Drives, Motors, Sensors, and Control Systems.

While we specialize in Siemens solutions, Simenex Automation is not an official Siemens subsidiary but operates as a trusted third-party automation distributor.

🛒 2. Use of Website

You agree to use our website only for lawful business purposes and in accordance with these Terms.

Users must not:

  • Violate any applicable law or regulation.
  • Attempt to interfere with website functionality or security.
  • Copy or reuse any content without written permission from Simenex Automation.

💳 3. Product Information & Pricing

All product descriptions, specifications, and prices listed on our site are accurate to the best of our knowledge.
Prices are subject to change without notice due to market fluctuations, manufacturer revisions, or currency rates.

  • Simenex Automation reserves the right to:
  • Correct pricing or typographical errors.
  • Update product availability or discontinue listings.
  • Cancel orders if incorrect information was displayed.

📦 4. Order Acceptance & Cancellation

An order is confirmed only after:

  • Successful payment, and
  • Written order confirmation issued by Simenex Automation.
  • We may reject or cancel any order in cases of:
  • Pricing errors
  • Out-of-stock items
  • Fraudulent or suspicious activity

In such cases, you will receive a full refund immediately.

🚚 5. Shipping & Delivery

All Siemens products are shipped under our Shipping Policy.
We deliver worldwide using reliable courier partners like DHL, FedEx, UPS, and Aramex.
Delivery times depend on stock status, customs clearance, and destination.

Once shipped, Simenex Automation is not responsible for delays caused by third-party logistics providers.

💰 6. Payment Terms

We accept secure payments via:

  • Bank transfer (TT)
  • Credit/Debit Cards
  • PayPal and other verified gateways

All payments must be made in full before order dispatch unless otherwise agreed upon in writing.
Ownership of products transfers only after full payment is received.

🔁 7. Returns & Refunds

Returns and refunds are governed by our Refund & Returns Policy.
We accept returns for damaged, incorrect, or non-functional products as per our policy guidelines.

Unauthorized or late returns may not be accepted.

⚙️ 8. Warranty

Simenex Automation offers limited warranty coverage on all Siemens products sold, as detailed in our Warranty Policy.
Warranty terms depend on product type, manufacturer support, and usage conditions.

  • Warranty does not cover:
  • Incorrect wiring or improper installation
  • Electrical surges or misuse
  • Damage caused by third-party servicing

📦 9. Product Availability

All Siemens items are subject to stock availability.
If an ordered product becomes unavailable after purchase:

We will notify you immediately, and

Offer an alternative product or a full refund.

🌍 10. International Orders

We ship Siemens automation products globally.
Import duties, customs fees, and local taxes are the responsibility of the buyer.
We provide complete export documentation (invoice, HS codes, origin certificate) upon request.

🔒 11. Limitation of Liability

Simenex Automation is not liable for:

  • Consequential damages due to product failure
  • Business losses caused by system downtime
  • Delays from shipping or customs procedures
  • Our total liability shall not exceed the product purchase price.

🧾 12. Intellectual Property

All website content, images, and product descriptions are property of Simenex Automation or their respective manufacturers (e.g., Siemens).
No content may be reproduced or distributed without written consent.

📧 13. Communication

  • By using our website, you consent to receive communications related to:
  • Order updates
  • Product notices
  • Promotional offers (with the option to unsubscribe anytime)

⚖️ 14. Governing Law

These Terms & Conditions are governed by the laws of India, without regard to its conflict of law principles.
Any disputes shall be handled by competent courts within our registered jurisdiction.

🔁 15. Changes to Terms & Conditions

Simenex Automation reserves the right to update, modify, or replace any part of these Terms at any time.
Customers are advised to review this page periodically for updates.

Last Updated: November 2025

📞 16. Contact Information

For questions or clarifications regarding these Terms & Conditions, please contact:

Simenex Automation

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📧 Email: sales@simenexautomation.com

📞 WhatsApp: 91-83680-70460