Privacy Policy
Simenex Automation – Privacy Policy
Protecting Your Privacy and Data
At Simenex Automation, we value your trust and are committed to protecting your personal information and maintaining your data privacy.
This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, make a purchase, or interact with our services related to Siemens industrial automation products.
🔍 1. Information We Collect
We collect personal and non-personal data to enhance your experience and improve our services.
- Personal Information:
- Full Name
- Email Address
- Contact Number
- Company / Organization Details
- Billing & Shipping Address
- Payment Information (processed securely via trusted payment gateways)
- Non-Personal Information:
- Browser type, device, and operating system
- IP address and geolocation (for fraud prevention)
- Website usage data through cookies and analytics tools
💡 2. How We Use Your Information
Your information is used for:
- Processing and delivering Siemens automation product orders
- Responding to inquiries and technical support requests
- Sending order confirmations, invoices, and shipping updates
- Providing training, repair, and service communications
- Improving our website, user experience, and product listings
- Offering promotions, special offers, and newsletters (with your consent)
🛡️ 3. Data Protection & Security
We employ industry-standard encryption (SSL/TLS), firewalls, and secure server protocols to ensure your data remains safe and confidential.
All sensitive payment data is transmitted securely and never stored on our servers.
We follow GDPR (EU), CCPA (California), and international data privacy standards.
🍪 4. Cookies & Tracking Technologies
Our website uses cookies and analytics tools (like Google Analytics) to:
- Understand visitor behavior and improve website navigation
- Store user preferences and shopping cart data
- Measure marketing campaign performance
You can manage or disable cookies anytime via your browser settings.
📦 5. Information Sharing
We do not sell, rent, or trade customer data.
Information may only be shared with:
- Trusted logistics partners for order delivery
- Authorized Siemens distributors or service centers for product support
- Payment processors for secure transaction handling
- Legal authorities when required by law
🌍 6. International Data Transfers
As a global Siemens automation supplier, we may transfer customer data between international offices and fulfillment centers.
All transfers comply with GDPR data transfer regulations and use secure, encrypted communication channels.
📧 7. Email Communication & Marketing Consent
When you sign up or place an order, you may receive:
- Order updates and delivery confirmations
- Siemens product promotions and offers
- Technical documentation or training invitations
You can unsubscribe anytime using the link in our emails or by contacting us directly.
🔁 8. Data Retention
We retain customer information only as long as necessary for:
- Order fulfillment and service support
- Legal and accounting requirements
- Warranty and product history tracking
Once no longer needed, your data is securely deleted or anonymized.
🔐 9. Your Data Rights
Depending on your location, you have the right to:
- Access your stored data
- Request corrections to inaccurate information
- Request deletion of your data (“Right to be Forgotten”)
- Withdraw consent for marketing communications
To exercise your rights, contact:
📧 sales@simenexautomation.com
🧾 10. Policy Updates
Simenex Automation reserves the right to update this Privacy Policy at any time to reflect changes in legal, technical, or business practices.
We recommend reviewing this page periodically to stay informed.
Last updated: November 2025
📞 11. Contact Information
If you have any questions about our Privacy Policy or how we handle your data, please contact:
Simenex Automation
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📧 Email: sales@simenexautomation.com
📞 WhatsApp: 91-83680-70460