Shipping Policy

Simenex Automation – Shipping Policy

Reliable Global Delivery for Siemens Automation Products

At Simenex Automation, we are committed to providing fast, secure, and transparent shipping for all Siemens industrial automation products, including PLCs, HMIs, Drives, Motors, and Control Components.
We deliver to customers worldwide, ensuring every order arrives safely and on time, backed by trusted logistics partners.

🌍 1. Global Shipping Coverage

We proudly ship Siemens automation products to over 100+ countries, including regions such as:

Asia-Pacific: India, Singapore, Malaysia, Thailand, Indonesia
Europe: Germany, UK, France, Italy, Spain, Netherlands
Middle East & Africa: UAE, Saudi Arabia, Qatar, Egypt, South Africa
North & South America: USA, Canada, Brazil, Argentina, Mexico

📦 2. Order Processing Time

All confirmed orders are processed within 1–3 business days.

Orders placed on weekends or public holidays are processed on the next working day.

If an item is out of stock or requires factory procurement, our support team will notify you immediately with the expected lead time.

🚚 3. Shipping Methods

We use reliable international courier and freight partners to ensure safe and efficient delivery.

Our major shipping partners include:

DHL Express
FedEx International
UPS
Aramex
TNT Logistics

Customers can choose between:

Standard Shipping (7–14 business days)

Express Shipping (3–7 business days)

💰 4. Shipping Charges

Shipping costs are calculated based on:

Destination country

Total order weight and volume

Selected shipping method

You will see the final shipping cost before checkout.
For bulk or repeat customers, discounted shipping options are available upon request.

🧾 5. Customs, Duties & Taxes

International orders may be subject to import duties, customs fees, or local taxes, depending on your country’s regulations.

These charges are not included in product or shipping prices and are the buyer’s responsibility.

Simenex Automation provides complete documentation (invoice, packing list, and HS code details) to ensure smooth customs clearance.

🔒 6. Packaging & Product Safety

Every Siemens product is carefully packed with:

Anti-static protection for sensitive electronics.
Shock-resistant packaging for drives and motors.
Sealed cartons with product labels and barcodes.
We follow international shipping safety standards to ensure all Siemens products arrive intact and fully functional.

🔍 7. Tracking Your Order

Once your order is shipped, you will receive an email with a tracking number and courier details.
You can track your Siemens shipment anytime on the Simenex Order Tracking Page or directly on the courier’s website.

🔗 Track Your Order »

🚫 8. Lost or Damaged Shipments

If your package is lost, delayed, or damaged, please contact our support team within 7 days of delivery.
We will coordinate with the courier company to resolve the issue and offer a replacement or refund, as per the situation.

📧 Email: sales@simenexautomation.com

🔁 9. Return & Replacement Policy

If your product arrives defective or incorrect, please refer to our
👉 Return & Refund Policy »
for detailed instructions on returns, inspections, and replacements.

🕒 10. Estimated Delivery Times

Region	Standard Shipping	Express Shipping
Asia	5–10 Business Days	3–5 Business Days
Europe	7–12 Business Days	4–7 Business Days
Middle East	7–10 Business Days	3–6 Business Days
North America	10–15 Business Days	5–8 Business Days

Delivery times may vary due to customs clearance or courier delays.

📞 Need Help With Your Shipment?

Our logistics support team is available to assist with any shipping questions or order tracking issues.

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